Pause requests for access
Do not approve another wallet connection or send more crypto to someone linked to the loss or offering an unverified recovery.
When a wallet or account feels unsafe
An unexpected crypto loss can leave you on edge.
A link, a message from “support,” or a request to connect your wallet may have seemed harmless. If your crypto is now missing, AllyPro can help you understand the records and review the legal or reporting options.
- Crypto moved without an explanation you recognize
- A support account asked for wallet access
- A familiar-looking link led somewhere unexpected
- Someone offered to recover your loss for another payment
Understanding your experience
You may be wondering how they got in.
Perhaps you followed instructions you thought would protect your account. Perhaps the first sign was a balance that had changed. We look at the sequence with you, without assuming you should have spotted the problem sooner.
A transaction record can show when crypto moved and which public addresses were involved. The messages and website links help explain how the request reached you. Keep both, while leaving wallet keys and login details private.
Our review brings these details together for a discussion of relevant legal, exchange, or reporting routes. Finding a transaction does not mean the funds can be returned, and we will explain that distinction as we review the case.
Keep the transfer reference
Save the transaction ID, amount, date, asset name, network, and public wallet addresses shown in your payment history.
Save the message that led there
Keep the link, profile, email, or advert you followed, together with any instructions you received.
Consider the available help
Contact providers through their official channels. We can review the same records with you and explain which legal or reporting steps may apply.
Finding the details that help
Save what explains your experience.
Missing a document does not prevent a first conversation. Keep the messages and files you have in their original form; we can discuss any gaps.
The transfer entry
A copy of the transaction reference, public sending and receiving addresses, asset, network, amount, and time.
The contact behind the request
The website or profile link, messages, email address, and any advert or download instructions connected with the loss.
The warnings you received
Save account alerts, login notices, and wallet or exchange messages that appeared before or after the transfer.
Questions you may be carrying
A few things you may want to know.
Would you ever need the words that unlock my wallet?
No. Keep your recovery words and private keys secret. They can give someone control of your wallet; they are not needed to look at public transaction records.
Someone says they have already found my money. What now?
Be cautious about unsolicited recovery offers, especially a guaranteed return tied to another payment or account access. Save the message and verify who you are dealing with independently.
How can I describe the loss without exposing my account?
Begin with the transaction reference, public addresses, amount, date, and an outline of events. Exclude wallet keys, recovery words, passwords, and security codes from messages and screenshots.
Support begins with a conversation